this post was submitted on 10 Jul 2024
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The point of modern "customer service" is to NOT provide customer service. If you can drag out the conversation to the point where the caller rage-quits in frustration, then the company can avoid spending any money on fixing any problems they've caused.
This is how companies that don't have competition act. This is how most companies act. We need more anti-trust enforcement.
This is how companies act even if they have competition. Because the competition is doing it, too.