this post was submitted on 15 Jul 2025
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I do think people in general could benefit from maybe $100 in tools and a healthy dose of Youtube when it comes to this point. My PC of 10 years wouldn't boot one morning because my SSD died. There wasn't anything too important on it that I hadn't backed up, but it was still a bummer. I took it apart, and started poking around. Found a short across a capacitor, so I started cycling capacitors. Sure enough, one was bad. Replaced it. Boots just fine. (Moved everything to a new SSD just in case).
All I needed for this job was a multimeter and a soldering iron (though hot air gun made it slightly easier).
I think the "black box" nature of electronics is mostly illusory due to how we treat our devices. A friend bought a walking treadmill that wouldn't turn on out of the box. She contacted the company, they told her to trash it and just shipped her a new one.
She gave it to me, I took it apart. One of the headers that connects the power switch to the mainboard was just unplugged. It took literally 10 minutes to "fix" including disassembly and assembly, and all I needed was a screwdriver.
Yet there's zero expectation of user maintenance. If it doesn't work, trash it.
This guy might be looking in the wrong places.
While I 100% agree with the fact that even modern things can be fixed with some knowhow and troubleshooting (and spare capacitors or the like), there’s a few things at play: `
As a retro enthusiast, I’ve fixed my share of electronics that only needed an hour and a $2 capacitor. But there was also $7 shipping for the cap, and 30-60min of labor, and my knowhow in troubleshooting and experience. If the company had to send someone out, they’d likely spend well over $200 for time, gas, labor, parts, etc. not including a vehicle for the tech and the facility nearby and all that good stuff. Even in the retro sphere, the math starts to side towards fix because of the rarity, but it’s not always clear.
This is exactly it. I used to work for a manufacturer that made devices they would often need to repair. They would bill non-warranty labor at $100/hour, plus the cost of parts. Their products were primarily used by professionals, so that was fine when it was being done to repair something that cost between $700-$4,000 new, especially for people who were making money using the product. When they launched a product at a $500 MSRP, though, it started to get harder, and even more so when competition forced them to lower the price to $400. When I left they were about to launch a product targeted at amateurs, originally aiming for a $200 price. It was actually being built by a Chinese competitor, with our software guys contributing to the system and putting our logo on it. Spending $100 labor to repair a $200 device was going to be a tough sell, and when I left the plan for warranty “repairs” was to just give the customer a replacement unit and scrap the defective one. And I’m sure the repair labor rate was going up; they had a hard time hiring qualified technicians at the rate they wanted to pay, and most of the department had quit/moved to new roles when I left, so they were surely having to increase pay and the rate they billed.
When something’s being built on an assembly line mostly by machine and/or low-cost Asian labor, it’s harder for a company to justify paying a skilled technician’s labor in a western country when that makes the cost of repair close to the cost of a new unit.