this post was submitted on 22 Jul 2025
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My initial thought is "I don't believe you" if they claim to have already restarted the PC. Sometimes they Think they did but only put it to sleep or something, and sometimes they are just lying to seem less stupid.
Once I had a user swear up and down they restarted the computer 3 times, and asked if I thought they were an idiot.
I said, "No, I'm not saying you're an idiot, but your computer is saying it's boot time was 18 months ago."
On the other hand, our endpoint management solution reported long, continuous uptime even if devices were shut down. Turns out fastboot was to thank for it.
Yeah, my job didn't pay for any of that fancy stuff. This was a wmic command.