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communick@hardware.watch

Cannot get my battery serviced? (alien.top)

submitted 2 years ago by Zackdevil02@alien.top to c/apple@hardware.watch

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Hi to all!

I have made this post earlier this week.

Mostly, I asked suggestions about changing my watch because of battery life and some of you were quick to point out that Apple were offering battery service for a fee, which I was unaware of.

Went to my local Apple Store, and Genius Bar told me they only offered services following certain criteria. On the site, it says I can simply send it and they will repair it.

I was confused and asked the chat for a clarification. Basically, they told me I was SOL. I added the screenshots of the transcripts below.

What would be your plan of action about that?

Thanks in advance!

Page 1 of transcript

Page 2 of transcript

Page 3 of transcript

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[–] Bobbybino@alien.top 1 points 2 years ago (1 children)

They don't replace the battery. They replace the whole watch. So if your battery is above 80% capacity, they won't do it, on account of the cost to them.

[–] Zackdevil02@alien.top 1 points 2 years ago

Thought it was a battery swap. Thank you for the clarification!