Dropped it from waist height in parking lot. Surprising how less durable this year’s iPhone is. My Xs and 13 Pro fell so many times with much more heights but only scuffs and dents. It seems to be the slight curve at the edge of the glass is causing the glass to be weak.
So do you get a brand new iPhone? Or refurbished one?
Working for Asurion at one point, if it’s in America and they got the “insurance” through the cellphone company the answer is yes. I’ve never seen cell phone company insurance give anybody a new phone. Idk about insurance from Apple.
They give you a new device on a plain white box if needs to be changed or cannot be repaired… at least that’s how it was for my AirPods with applecare