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Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)

submitted 2 years ago by NoisilyMarvellous@alien.top to c/apple@hardware.watch

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Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

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[–] _HoochieMama@alien.top 1 points 2 years ago (1 children)

No idea why people are all on apples side here that’s completely ludicrous just escalate until you’re speaking with someone competent and demand it back I’m certain you’ll get your way eventually.

[–] MacAdminInTraning@alien.top 1 points 2 years ago

The problem is the company you send your trade-in devices to is not Apple.

And not to defend Apple the company they use for their trade-in is absolute garbage, and we deserve better as customers.