this post was submitted on 16 Jan 2024
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Technology
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ugh... self checkout here in switzerland works like a dream - it's not the self checkout idea that's problematic, it's the customers.
Ah yes, typical technical folk, blame the user for bad design.
If your target audience can't use what you've designed, it's the fault of the designer, not the user.
I say this as having been in IT for 30+ years now. This argument is always presented by juniors, because their design "couldn't possibly be wrong, the users are just doing it wrong".
UI needs to be intuitive and obvious. Don't blame the user if you failed at this.
Edit: Hahahaha the downvotes! Please, send me your resumes, so we know who not to hire! Hahahahaja
There are many people who can’t grasp anything technology related. I’ve seen people tapping a can against the scanner instead of scanning the barcode and getting mad it didn’t work. UIs on most self checkouts these days are the same with different branding and they work well.
It is impossible to make something everyone can use when people let their brains shut off any time they have to use a machine.