this post was submitted on 11 Mar 2025
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Oh I am still tech support for some of my kids (and definitely for my husband). But yelling at my phone to "turn on the flashlight!" and leaving bluetooth on are the things I think drive the kids batty. "Mom! Just drag down from the top!"
Having to explain to my grandma over the phone how to work the tv remote.
Same but with my mom. When the labels of several of the buttons have worn off from repeated use over years, and she can't figure out why the screen is blue because she's accidentally changed it to the wrong input. And all she would tell me before ten minutes of detailed questioning as far as what the issue was is "it's not working", I had to get from "not working" to "on the wrong input" over the phone. And when the first thing I asked was "what's on the screen?" and she answered "nothing."
I set up my parents with Ubuntu. One afternoon, they let my sister's ever-so-helpful boyfriend try to "upgrade" it to a short-term unstable version. He broke it and left the thing in shambles.
Now they have Apple computers and I don't get involved. They still use the same password for everything and just go to the Genius Bar when it gets slow.
Trying to explain to my Mom the difference between turning off her phone and locking it.
She also called me recently saying she played something on Spotify but wasn’t able to stop it.
Installing TeamViewer Quicksupport on her phone has been the best thing I ever done.
"I tried deleting all the emails"
All of them
Any time my parents, on Whatsapp video, want to turn the camera round to show me something.
But that is so much better then troubleshooting just via voice. What do you see? 😡
Teaching slowly how to convert pdf to mobi to my mom for her kindle, each step, doing it with her, and 0 success. I don't mind it, I know she gets very frustrated with technology but it still sucks.
Email?