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Discussion Thread: Monday, 17 March 2025 (aussie.zone)

submitted 3 months ago by briongloid@aussie.zone to c/melbourne@aussie.zone

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[–] tone212_@aussie.zone 11 points 3 months ago* (last edited 3 months ago) (3 children)

I receive a call from a random QLD landline number.

Person: I'm [name] from [company]

Me: What's the purpose of this call?

Person: I can't tell you, first I need to confirm your identity.

You call ME and can't tell me why you're calling until I divulge my personal information? I told this person you can say something very generic about the call reason just so I can confirm you are who you say you are before I hand over my PI, but she refused citing their stupid policies. So I ended the call.

[–] Force_majeure123@aussie.zone 7 points 3 months ago (1 children)

My company has this too, pretty awkward. I normally already spoke to the person and I start with "Hi it's Force, I spoke you last week about X - before I can go any further though I do need to ask you for X Y Z.". Lots of ppl still prefer to end the call and call back on our main phone number though, which is fair enough

[–] tone212_@aussie.zone 4 points 3 months ago

At least you give some details, that would have been enough for me. This person gave me absolutely nothing except her name and company, and it's not someone I had ever dealt with.

[–] TinyBreak@aussie.zone 5 points 3 months ago (1 children)

yeah nope no chance. You call me outta the blue and ask for info is gonna be a big fat no.

[–] Seagoon_@aussie.zone 3 points 3 months ago

I've had callers tell me I am rude for not answering questions

I just hang up

[–] Nath@aussie.zone 5 points 3 months ago (1 children)

Nope, I'm giving nothing the caller doesn't already have. I will confirm they have correct info if they provide it, however. This is just basic phone security - no competent company would expect a cold call recipient to start giving them information.

And if they're not competent, I have no business talking to them.

[–] mertn22@aussie.zone 3 points 3 months ago (1 children)

That means centrelink is not competent. I have had them call and ask for my details

[–] Nath@aussie.zone 2 points 3 months ago

That means centrelink is not competent.

I am not changing my comment, except maybe to broaden it from "company" to "organisation". 😃