this post was submitted on 14 Jun 2025
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Exactly how hell is the system going determine non and emergency calls. Didn't know when you call 911 you have to make choices. So is it like calling customer service?
I thought point 911 was I got a human immediately on the phone that can help me.
In an ideal world, if it's someone who immediately mentions that it's third time they've called this week about a neighbor having a dead tree in their garden, or someone's mad because someone else parked in "their" spot, someone's calling the fire department on someone having a bbq or someone's stubbed their toe, that sort of thing can get put way down the "call back later" list
Everything else gets put through to a person. In LA it's not unusual to wait 15+ minutes after you call 911; most cities are going to be shorter, and if the wait is under a minute, you don't need the AI triage. If you do have a wait and block out 25% of calls which are obviously a waste of time with AI, you can significantly reduce that (ideally in addition to hiring more operators, but let's be realistic...)
Either LA is fully broken and needs to be thrown away or you are lying. Leaning towards the latter. I've never not got a person right away ever.
You're wondering if a place that grew on monopoly and extortion, with some of the most impoverished, deprived and violent neigborhoods in the country, along with some of the most exclusive and expensive collections of gated mansions, could have serious fundamental issues?
I'd think it's safe to assume that's it's this one...
A quick google search when I was initially fact-checking took me to this reddit post; I'm highly skeptical of both the LAPD and reddit so went for 15 minutes to be "safe" but make of it what you will...