this post was submitted on 08 Aug 2025
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Self checkout is the greatest thing ever and I will never understand why so many people seem to prefer waiting in line for a few minutes instead of just using the self checkout.
No human interaction, usually faster because I don't have to wait. What's not to love? Sure occassionally you might get selected for a random check and have to wait a bit, but that still beats the line.
They used to be awful here 10-15 years ago, with a scale for your scanned items that would complain over nothing all the time, but now everywhere I've been has done away with that in favor of random controls and the receipt for opening the gate. I think my highlight so far was the clothing store where you didn't even have to scan, you just put your items in a box and it told you what you have to pay.
From what I’ve seen it’s a lot of incompetence ( Doing it wrong causing constant approvals) or pure laziness (I’m not gunna do your job for you!)
Very rarely nowadays it’ll be from just shit machines. I’ve seen the box ones you are talking about, no scanning, just throw it all in. It’s a great solution.
I prefer the human checkout and it's not for any of those reasons.
For one thing I have a family of 5 and scanning that many groceries at a self checkout is super painful.
Next the grocery store made its money off of the backs of their workers then when it wasn't convenient anymore they fired a bunch of them and replaced them with machines. Now you have 2 humans in the front of the store doing the job of 10. Their only motivation for adding them was money and not convenience based on how it's been implemented. I still have to wait in a huge line that wouldn't be there if they had cashiers and machines together.
I love the idea of them it's just not being implemented in the right way to make it super helpful for the customer.
Completely agree with you, I never buy huge amounts when I shop (single guy), big orders are better with human cashier.
There are also zero places around me where there is only self checkout. Having zero cashiers is terrible. There’s always going to be large orders, elderly or disabled people that might not easily use self checkout.