this post was submitted on 29 Aug 2025
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After 2 Million AI Orders, Taco Bell Admits Humans Still Belong in the Drive-Thru (www.cnet.com)
submitted 1 month ago by throws_lemy@lemmy.nz to c/tech@programming.dev
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Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One arena where AI seems to really be struggling, though, is at the drive-thru -- and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco Bell has reached one conclusion: we still need humans.

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[โ€“] BlueCollarRockstar@sh.itjust.works 1 points 1 month ago (1 children)

The latter - everything normal inside, but only one register and nobody manning it. When I asked if I could place an order I was told they only take orders through the kiosks. This was between 2 and 3 years ago but I experienced it in multiple locations.

[โ€“] refalo@programming.dev 2 points 1 month ago

I can't imagine what they would do if a blind person walked in.