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Disney+ cancellation page crashes as customers rush to quit (creators.yahoo.com)

submitted 2 weeks ago by rssbot@lemmy.bestiver.se to c/hackernews@lemmy.bestiver.se

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[–] scintilla@crust.piefed.social 16 points 2 weeks ago (1 children)

Seems far more likely to me. There's no way that many people are unsubscriing at the same exact moment. It takes what? A few minutes to cancel the subscription. It's not like with concert tickets where someone would be refreshing every couple of seconds to check for the tickets to drop.

[–] SpaceCowboy@lemmy.ca 2 points 2 weeks ago

Sometimes these services have some dark patterns where you have to confirm cancellation multiple times. This means loading multiple pages and they probably don't have it all that optimized.

So it's possible they aren't being evil by deliberately breaking the page. Instead it might be because they're being evil by deliberately making the cancellation process over-complicated resulting in the pages involved breaking under load.