this post was submitted on 04 Dec 2025
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The problem is trust.
People don't pay for the expensive (allegedly better) stuff because the customer assumes with great chances of being correct that the sales person doesn't know shit, is lying to their face, and will not honor any of their words after you pay.
Customers don't trust. So if you know that you are getting crap anyway, you better get cheap crap.
Then the corporate analysis interprets that pattern as "oh, the customer does not value quality, they just want cheap crap, let's keep doing cheap crap"