this post was submitted on 24 Dec 2025
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[–] maccentric@sh.itjust.works 71 points 1 day ago (1 children)

Agent: I need your account number

Me: I have no fucking idea. Can you find it from my phone number?

Agent: Sure, no problem

Me: Then why the fuck….?

[–] AbsolutelyClawless@piefed.social 13 points 1 day ago (2 children)

Because your phone number might not be connected to the account you want the info on.

[–] sukhmel@programming.dev 3 points 1 day ago (1 children)

They should just ask if you're calling from the number associated with your account, they usually ask me that, anyway

Yeah, that's usually what we did (I worked in support). But even then, we had several other verification steps, so random people couldn't easily abuse the system. Which used to include account number, among other things.

[–] maccentric@sh.itjust.works 3 points 1 day ago

Yeah, suppose so