this post was submitted on 30 Aug 2023
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I think the fact that they have an iMessage endpoint dedicated to support should be enough, on top of the on-site and in-person options.
If you’ve got a device to ask for support on YouTube or Twixxer, you’ve got a device that can at the very least open up a chat on their site. If not connect directly within iMessage.
Twitter and Youtube were to call out to others if they had the same issues and to shame Apple into helping if they weren't.
Yes but that’s traditionally marketing, where a company just says “we will pass your info along” instead of actual support.