Tech Support Memes

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Memes about IT and computer related things, funny screenshots, or things you see out in the wild.

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TheWaterGod@lemmy.ca

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Responding to damaged keyboard tickets titled "URGENT!!!!1!!": (infosec.pub)

submitted 2 years ago* (last edited 2 years ago) by Godric@lemmy.world to c/techsupportmemes@lemmy.ca

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Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.

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[–] FunderPants@lemmy.ca 7 points 2 years ago* (last edited 2 years ago) (1 children)

I think that's because many ticket systems implement the ITIL priority matrix??, or something. I've been away from helpdesk for a number of years now and only kind of rember a matrix I probably only kind of correctly described.

Our system let users pick only some of the matrix values, they couldn't declare a high priority, high impact, high urgency, ticket on their own. Like you, we handled setting the "true" value once the ticket was moved past level 1/evaluated by someone in IT.

[–] End0fLine@startrek.website 2 points 2 years ago

I think you are exactly correct on that! It is something that seems like it would be useful, but nowhere I've ever worked used it correctly.