Apple

111 readers

1 users here now

A place for Apple news, rumors, and discussions.

founded 2 years ago

MODERATORS

Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)

submitted 2 years ago by NoisilyMarvellous@alien.top to c/apple@hardware.watch

42 comments fedilink hide all child comments

Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

you are viewing a single comment's thread
view the rest of the comments

[–] Famous_Ant_2825@alien.top 1 points 2 years ago (1 children)

It is though. Actively or not, you accepted. It’s a mistake 🤷🏻‍♂️ when you have hundreds of dollars on the line be careful with your fingers and pay attention, that’s the lesson

[–] NoisilyMarvellous@alien.top 1 points 2 years ago (1 children)

I guess. Doesn’t seem there’s any resolution from Apple.

[–] 0100001101110111@alien.top 1 points 2 years ago (1 children)

Also, IANAL, but if you really didn’t receive anything I would mention that this can’t be considered a valid contract under English law due to lack of “consideration” (benefit for you). Maybe that might scare someone into getting something done.

[–] NoisilyMarvellous@alien.top 1 points 2 years ago

That’s a good point - might try that when I speak to them again.