this post was submitted on 23 Jan 2024
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HP CEO says customers who don't use the company's supplies are "bad investments" (www.techspot.com)
submitted 2 years ago by throws_lemy@lemmy.nz to c/technology@lemmy.world
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[–] Pohl@lemmy.world 18 points 2 years ago (1 children)

Investments? Do customers cost you money? That’s now how any of this is supposed to work. I’m not sure the CEO of HP knows anything about business. Dude, the customers are supposed to give YOU the money.

[–] ____ 1 points 1 year ago

I mean, yeah. Cost of acquisition is a thing. I’m hardly an exec, but basically it’s amortizing total cost of acquisition efforts over net new subs.

In no way do I intend to defend the shitshow that is HP. Just pointing out it’s a valid metric.