this post was submitted on 06 Jul 2023
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I think for a lot of people, especially people on this site (Lemmy) we underestimate how knowledgeable and capable the general population are.
You argue that open source software gets branded as complex “for no reason” and that it takes “absolutely 0 seconds” to get started.
And yet the Washington Post article literally links to another article where normal people complain exactly what confuses them about Mastodon. Are you saying these people are wrong?
An important rule for design is to stop blaming the users. If the users are complaining that something is complicated, then the designer needs to examine the root cause.