Sopranica

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Discussion about the Sopranica project including Cheogram and JMP.chat

founded 3 years ago

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singpolyma@lemmy.ml

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What is the correct way to get support if I've lost access to my account? (lemmy.one)

submitted 1 year ago by AlwaysTheir@lemmy.one to c/sopranica@lemmy.ml

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I signed up for jmp.chat using Cheogram installed from F-Droid. It assigned me a new Snikket instance and a new Jabber ID there. It auto-generated a password. Today Cheogram is wouldn't launch at all. After a a reinstalled my saved auto-generated password is gone. Snikket told me to reach out to jmp.chat.

There is no email support. I tried messaging the support account (+14169938000@cheogram.com) from another Jabber account and received a forbidden response. What should I do next? Just sign up for another number?

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[–] singpolyma@lemmy.ml 1 points 11 months ago

If you got a forbidden response it probably thought you were trying to send a link. Make sure you have no . in your message and try again