Keychron mechanical keyboards unofficial support

Recently I got the K4 HE keyboard. When it first got in it worked flawlessly. However, couple days ago the windows key stopped working. Its not the switch itself that's the issue as I can change what the action does (can change to any letter and it'll input that letter just fine) and it'll work fine. I can even make a macro that is just the windows key and then my windows button will work but that means I can't do any shortcuts that require the windows key to be pressed. I'm not sure what to do to fix this