this post was submitted on 22 Sep 2023
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Yelp has started publicly naming and shaming businesses that pay for reviews. The review site's new index documents businesses offering everything from a crisp $100 bill for leaving the best review to a $400 Home Depot gift card for a five-star review. It also lists every business whose reviews have ever been suspected of suspicious activity, like spamming the site with multiple reviews from a single IP address.

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[–] Brokkr@lemmy.world 124 points 2 years ago (2 children)

Doesn't yelp let businesses erase poor reviews for a fee? Is the only difference here that yelp isn't getting paid?

[–] Iwasondigg@lemmy.one 31 points 2 years ago (1 children)

Yelp used to approach businesses with proposals to to that, yes. Had a friend with a small business years ago and he would get called by Yelp constantly trying to get him to pay to improve his reviews. It's so shady.

[–] money_loo@1337lemmy.com 1 points 2 years ago

Yelp does not do that, those are scammers.

[–] IzzyData@lemmy.ml 6 points 2 years ago

Pretty much. They aren't a trusted intermediary at all.

[–] calabast@lemm.ee 44 points 2 years ago (2 children)

Do they also notify users that they are the largest score manipulator by far of their data? And that they do so to bully small businesses to pay up or they will ruin them?

[–] neo@lemmy.comfysnug.space 6 points 2 years ago

Of course not.

[–] Madison_rogue@kbin.social 3 points 2 years ago

So is it any wonder that a business would hire fake reviewers to increase their Yelp score, when Yelp holds these businesses hostage with their outrageous policies for bad reviews? Those reviews can make or break a small business. I'm not exactly sympathetic with hiring fake reviewers, yet I'm not sympathetic AT ALL with Yelp's business model.

Yelp needs to change how it vets reviews, and have better handling of a business' response and deletion of irresponsible patron reviews.

[–] llama@midwest.social 29 points 2 years ago (1 children)

Can someone name and shame yelp for automatically generating pages for business listings that don't exist like TOP 10 BEST CANTONESE FUSION RESTAURANTS IN HARPERS FERRY.

[–] Madison_rogue@kbin.social 8 points 2 years ago

Are there even 10 restaurants in Harper's Ferry?

[–] Dick_Justice@lemmy.world 29 points 2 years ago (1 children)

Yelp is a failed experiment. Let it die.

[–] thefartographer@lemm.ee 28 points 2 years ago

⭐️ ☆ ☆ ☆ ☆
Dick_Justice is an asshole

We realize negative comments can disproportionately affect newer Lemmy users like you. For a small fee and a big apology, we'd be happy to make sure these most-likely unjust reviews do not impact your overall rating. We'd sure hate for this one-star review to accidentally end up as the top review for such a nice user as yourself.

[–] Gingerlegs@lemmy.world 20 points 2 years ago (1 children)
[–] iltoroargento@lemmy.sdf.org 4 points 2 years ago

"More at six..."

[–] Chozo@kbin.social 16 points 2 years ago (1 children)

Yelp is just the BBB for millennials. Fuck both of these extortionist organizations.

[–] Num10ck@lemmy.world 3 points 2 years ago (2 children)

how could we build a federated open replacement for B2C reviews and ratings without getting it corrupted?

With code and algorithms

[–] neo@lemmy.comfysnug.space 1 points 2 years ago

One step that could help would be to require proof that you actually went to $location

[–] Trebach@kbin.social 6 points 2 years ago

Yelp names their own competitors in the "extorting businesses for good reviews" racket.

[–] Drusas@kbin.social 5 points 2 years ago

Only a couple of decades too late.

[–] ThatHermanoGuy@midwest.social 3 points 2 years ago (1 children)

lol, like anyone would ever trust Yelp again. How are they even still in business?

[–] glitch1985@lemmy.world 3 points 2 years ago* (last edited 2 years ago)

Boomers. Same as BBB.