Technology

We live in the era of the symbolic executive, when "being good at stuff" matters far less than the appearance of doing stuff, where "what's useful" is dictated not by outputs or metrics that one can measure but rather the vibes passed between managers and executives that have worked their entire careers to escape the world of work. Our economy is run by people that don't participate in it and our tech companies are directed by people that don't experience the problems they allege to solve for their customers, as the modern executive is no longer a person with demands or responsibilities beyond their allegiance to shareholder value.

I, however, believe the problem runs a little deeper than the economy, which is a symptom of a bigger, virulent, and treatment-resistant plague that has infected the minds of those currently twigging at the levers of power — and really, the only levers that actually matter.

The incentives behind effectively everything we do have been broken by decades of neoliberal thinking, where the idea of a company — an entity created to do a thing in exchange for money —has been drained of all meaning beyond the continued domination and extraction of everything around it, focusing heavily on short-term gains and growth at all costs. In doing so, the definition of a “good business” has changed from one that makes good products at a fair price to a sustainable and loyal market, to one that can display the most stock price growth from quarter to quarter.

This is the Rot Economy, which is a useful description for how tech companies have voluntarily degraded their core products in order to placate shareholders, transforming useful — and sometimes beloved — services into a hollow shell of their former selves as a means of expressing growth. But it’s worth noting that this transformation isn’t constrained to the tech industry, nor was it a phenomena that occurred when the tech industry entered its current VC-fuelled, publicly-traded incarnation.