It's A Digital Disease!

The original post: /r/datahoarder by /u/DiggsNC on 2025-06-10 20:16:53.

I sent a 14TB red pro back for RMA in early May. Tracking shows it was delivered to WD on May 13. The RMA case update page for my drive has never once been updated. I have disputed the RMA since they show no Tracking and the drive has not been received. I called over a week ago and the rep told me the drive would be shipped in 24 hours. I call again today, I was told my case has been escalated, and the rep refused to transfer me to a supervisor.

Is this common now with WD? I ask here because I could find a subreddit for WD and I know you guys are all about some storage. I have returned drives in the past without issue, and I really hope this is not a trend because I will admit I am a WD fan.