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Three insists the only way to transfer account ownership from my dad to me is to say he is ‘deceased’ (www.theguardian.com)

submitted 3 days ago* (last edited 3 days ago) by FelixCress@lemmy.world to c/okmatewanker@feddit.uk

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came up with its brainwave. You can tell from the tone of the email that it really thought this was compassion in action. The bereavement team, it proposed, would call your father with you present and, if he consented to be declared dead, it would complete the transfer process used for deceased customers.

It would, it continued blithely, have to report your father as deceased to all the credit reference agencies, but it would later correct this on his credit file, although it would be unable to circumvent a marker on his record. “I really hope this will work for you,” the letter ended brightly.

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[–] SpaceShort@feddit.uk 3 points 1 day ago

Kafkaesque

[–] AwesomeLowlander@sh.itjust.works 6 points 3 days ago (1 children)

Was this written by AI? What's with the ridiculous PoV?

[–] FelixCress@lemmy.world 4 points 3 days ago* (last edited 3 days ago) (1 children)

Which part? Three responses?

[–] AwesomeLowlander@sh.itjust.works 2 points 3 days ago (1 children)

No, the entire article using the pronoun 'you'

[–] FelixCress@lemmy.world 2 points 2 days ago (1 children)

That's because it is a response? Have you not read it before? It is an intervention on customer's behalf.

[–] AwesomeLowlander@sh.itjust.works 1 points 2 days ago (1 children)

It's framed as a response, but is obviously aimed at readers, not the letter writer. The entire article is summarising the chain of events that happened, which the letter writer is already intimately familiar with. It would be like you telling me how my day had gone.

[–] FelixCress@lemmy.world 1 points 2 days ago

Read again. Slowly.

[–] Onomatopoeia@lemmy.cafe 4 points 2 days ago (1 children)

I think we need more context.

Why does ownership need to be transferred?

I've found when dealing with such companies, it's just easier to lie and say you're that person, and have all their info (social, address, pin/passphrase, etc) rather than fight with them

[–] AwesomeLowlander@sh.itjust.works 4 points 2 days ago

From the article:

Change of ownership is a standard process offered by most telecoms providers. Without ownership, customers can’t cancel contracts or make other critical decisions.

I've found when dealing with such companies, it's just easier to lie and say you're that person, and have all their info (social, address, pin/passphrase, etc) rather than fight with them

Being able to break the law easily does not mean everybody wants to break the law.