this post was submitted on 27 Jun 2025
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Mildly Infuriating

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I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... πŸ€·β€β™‚οΈ

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.


Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

(page 2) 50 comments
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[–] Bonesince1997@lemmy.world 14 points 2 days ago (1 children)

I have an order arriving today from Best Buy! It's being handled by DoorDash... 🀞 Sorry to hear about your ordeal. Not fun. I think I'm going to avoid BB purchases if this is how they handle deliveries now.

[–] ThisIsFineDotJpeg@sh.itjust.works 13 points 2 days ago (1 children)

have an order arriving today from Best Buy! It’s being handled by DoorDash… 🀞

OMG you need to give us an update on if it arrives. I hope you have better luck, if not, you could alway make another post on this comm πŸ˜‰

[–] Bonesince1997@lemmy.world 3 points 2 days ago (1 children)

Success! Sorry that it's not more interesting, but I'm kinda glad it isn't, too. I hope your situation turns out for the better, with little headache, friend!

I wish my driver had the same moral integrity as yours

[–] leverage@lemdro.id 8 points 2 days ago

Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you'll never be shopping at best buy again if this isn't resolved, so they know you're serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.

Sorry this happened to you. Don't just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don't take steps. Credit card might side with vendor if you don't submit evidence better than theirs. Your case seems cut and dry since it wasn't even the right address, but you might still need to get that police report filled. Like the other poster said, you're just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn't try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.

Nobody should ever EVER buy anything or do anything from best buy. They will fuck you over and they pry on non tech people into making them buy overpriced garbage.

[–] Vanilla_PuddinFudge 8 points 2 days ago* (last edited 2 days ago) (3 children)

Amazon is a great place to shop for things to buy on ebay.

edit: and if they fuck around, threaten a CC chargeback, and if they ban you, make a new account lol fuck em

[–] adhocfungus@midwest.social 8 points 2 days ago

On the flip side, I ordered something on eBay specifically to avoid Amazon and I still got a package from Amazon. Some people are basically just using an automated eBay account as a front for Amazon and pocketing the tiny margins.

[–] nucleative@lemmy.world 4 points 2 days ago

Ebay can be really really bad too, Google around and start with the ebay executive team that sent a bloody pigs head to a journalist who said some bad things about ebay

https://en.m.wikipedia.org/wiki/EBay_stalking_scandal

That’s all perfectly cromulent, but just keep in mind fleaBay has its issues as well. One must be ever diligent whilst shopping online. And it’s getting worse.

[–] jaybone@lemmy.zip 4 points 2 days ago (1 children)

Take it up with local law enforcement??? lol

Call the cops on Best Buy.

[–] Treczoks@lemmy.world 2 points 2 days ago (1 children)

Well, this would be more calling the cops on the DoorDash driver.

[–] jaybone@lemmy.zip 2 points 1 day ago

My point is, you call the cops on BestBuy to make it more annoying for them.

[–] Ilovethebomb@sh.itjust.works 5 points 2 days ago (9 children)

Will they refund you if you do in fact go to the police? This is a pretty incredible claim to take at face value.

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OP, if you do go over to actually infuriating, could you post a link to it so we can still follow the story?

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