I bought some Seagate Exos X16 drives from the official Seagate store on Amazon.ca back in 2022. One of the drives failed and my warranty is still valid until 2027 but when trying to submit a claim for a replacement drive. It's telling me to contact support.
I contacted support and they're telling me that this "new" drive was actually registered in Asia on June 11th and my purchase was on June 27th. So these were open box drives being sold as new, and being sold with the warranty issued in Asia and they can't give me a replacement drive because I'm in Canada.
I just got totally scammed by Seagate and they won't give me a replacement drive even though I still have almost 2 years of warranty remaining because they were registered in Asia before being shipped.
Just a warning to anyone out there about to buy Seagate drives off of Amazon. It's a scam, you don't get the 5 year warranty they advertise with them because they register them out of region so they don't have to give it to you and it's obviously well past the Amazon warranty period to do anything about it so I just got totally fucked on this.
Buyer beware.