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The original was posted on /r/microsoft by /u/Alarming-Chart94 on 2025-08-15 18:36:11+00:00.
Hello, everyone. I just wanted to share my experience i just had with Microsoft customer service. Turns out I was unknowingly paying for an additional game pass ultimate membership for the past 3 months. When I contacted support they informed me I've been in fact paying for the subscription SINCE 2023! Now, I wasn't even expecting a refund for anything more than the last month of Aug and that was wishful thinking. THEY REFUNDED ME ALL THE WAY BACK TO 2023! If you told me that Microsoft was going to refund me $240 for a mistake that I made i wouldn't have believed it. Im still in disbelief. I guess we can chalk this up as a win for the little guy. So I guess the point of the post is to remind people to pay close attention to your subscriptions and that you cant get a refund if you dont ask.