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The original was posted on /r/lifeprotips by /u/drummerboy-98012 on 2025-12-24 19:42:46+00:00.
This has saved my butt numerous times over the years, and just happened again (twice) this month which is what made me think of posting this.
Whenever I get on the phone with any customer service reps - such as making changes to my cell phone service, or making changes to my auto insurance, etc. - I always put the phone on speaker and type notes into an app I use called Joplin (basically, free OneNote). I pay special attention to any dollar amounts that are discussed and even type in questions to follow-up on and ask at the end of the call. I do this on a computer, since I can type almost as fast as I converse.
Then, at the end of the call, I go through the notes and clean them up for spelling and grammar so if I ever have to look back at them at a later date I'm not trying to decipher what the hell I frantically typed live during the call. ๐
I now have years of call logs that are organized, dated, and searchable, which again, has seriously helped me out, especially when I've had to call them back to correct some mistake they've made (or, maybe something they did on purpose and hoped I wouldn't notice). ๐
Anybody else do anything like this?