You might have a variant of the fan and RGB controller we don't supoort yet. They have different USB IDs. Can you post the output of lsusb?
this post was submitted on 11 Jan 2024
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The output of lsusb is:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 0951:1729 Kingston Technology HyperX Pulsefire FPS Pro Bus 001 Device 003: ID 04d9:0348 Holtek Semiconductor, Inc. Keyboard Bus 001 Device 004: ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub Bus 001 Device 005: ID 1e71:2011 NZXT NZXT RGB & Fan Controller Bus 001 Device 006: ID 1e71:2012 NZXT NZXT RGB Controller Bus 001 Device 007: ID 1e71:201d NZXT NZXT Motherboard Bus 001 Device 008: ID 8087:0033 Intel Corp. AX211 Bluetooth Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub