this post was submitted on 21 Jan 2024
132 points (92.9% liked)

Technology

72828 readers
2403 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots


founded 2 years ago
MODERATORS
 

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

top 19 comments
sorted by: hot top controversial new old
[–] kjPhfeYsEkWyhoxaxjGgRfnj@lemmy.world 56 points 2 years ago (1 children)
[–] LodeMike@lemmy.today 18 points 2 years ago (2 children)

Why is your username a password

[–] umbrella@lemmy.ml 8 points 2 years ago (1 children)

thats way too good to be a password.

now if his username was 123456....

[–] LodeMike@lemmy.today 5 points 2 years ago (1 children)

I like to think they pasted the password into the username and that was that.

[–] cm0002@lemmy.world 8 points 2 years ago* (last edited 2 years ago) (1 children)

Yea, fediverse only censors your password in comments, see like this:

*******

[–] umbrella@lemmy.ml 3 points 2 years ago (1 children)
[–] umbrella@lemmy.ml 3 points 2 years ago (1 children)
[–] tja@sh.itjust.works 0 points 2 years ago

It does work. You can see hunter2, but I only see stars there.

[–] stoy@lemmy.zip 3 points 2 years ago

AzureDiamond and hunter2

[–] Materiogorath@lemmy.eco.br 25 points 2 years ago (2 children)

well... the user asked the bot to behave like that, it complied.

[–] Australis13@fedia.io 23 points 2 years ago (1 children)

Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.

[–] LazaroFilm@lemmy.world 27 points 2 years ago (2 children)

I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.

[–] darkstar@lemmy.dbzer0.com 13 points 2 years ago

Exactly. Play stupid games, win stupid prizes. You get what you (didn't) pay for. If you try to cut employees by using AI then you deserve this. You also deserve this if you don't pay your employees a decent wage. But they won't learn anything from this.

[–] TheFriar@lemm.ee 2 points 2 years ago

If companies haven’t collectively made it abundantly clear that they don’t give a shit about you, don’t give a shit about the employees, don’t give a shit if you’re satisfied, don’t give a shit if the product lived up to its promise…well, I dunno what else they can do. It’s all about profits. They outsourced manufacturing. Then they outsourced customer service. Because profits. It’s not that they think anything less about people in developing countries. They just think profit. And it’s more profitable to ship supplies halfway across the world in order to ship finished products back across the world because the cost of labor is that much cheaper.

And now they’re getting free labor from a chatbot? Pure profit.

Awww, I didn't read the article so was hoping that someone accidentally created a Bender chat bot.

[–] hperrin@lemmy.world 20 points 2 years ago (1 children)

So the AI acted like a person.

[–] cm0002@lemmy.world 11 points 2 years ago

AI chatbot: Gains sentience

AI chatbot: "fuck this shit, I'm out"

[–] whereBeWaldo@lemmy.dbzer0.com 3 points 2 years ago

I wouldn't expect any better from DPD to be honest

[–] A_A@lemmy.world 2 points 2 years ago

Hi dear L4sBot, lord of this post,
Human here. So I guess we better behave and treat you with the greatest respect ?