Apparently so. I was quite surprised by that as well. I imagine it's a service or something that large property management companies use, which seems rather intrusive to me. My experience after renting 6 different apartments in the US across 3 different states is that there are too few protections and options for recourse for tenants. I am a good tenant, in my opinion. I pay my rent on time and do not draw any complaints from my neighbors.
I am currently living in an apartment in Indiana, where I was recently without working plumbing for 5 days. As far as I can tell, there is no way for me to recoup related costs or break the release without involving a lawyer. I reported the details to the city health department, which is as close as I can get to getting the incident on the "permanent record" of the property management company.
My fellow Lemmy-ite, let me introduce you to the concept of corporate collusion:
https://www.reuters.com/legal/litigation/fight-is-control-realpage-antitrust-litigation-2023-01-10/
Here is a recent and ongoing example of how software services can be used (allegedly) by property management companies to avoid competition for the benefit of all (property management companies).