Mean_Plantain_7909

All in the pinned post - GenP Guides / Downloads

Additionally, if you have patched the CC app and individual apps using GenP v3.6.4, including any necessary unpacking of Premiere Pro or After Effects beforehand, then there should be no need to use either a hosts file or a firewall. For any patching issues, simply use WinTrust for the specific app instead.

This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

If you’ve already tried basic fixes, try running through these options to help resolve the issue.

Fixing Creative Cloud Installer Crashes (Exception Code 0xc0000096)

The exception code 0xc0000096 typically indicates a "privileged instruction" or "invalid opcode" error, meaning the installer is attempting to execute instructions that your system doesn’t allow. This can be caused by corrupted system files, virtualisation conflicts, incompatible hardware, or interference from third-party software.

Step-by-Step Fixes to Try

1. Repair System Files

Corrupted system components are a common cause of installer failures. To repair them:

1. Open Command Prompt as Administrator
2. Run:

   sfc /scannow
   

3. If issues persist, run:

   DISM /Online /Cleanup-Image /RestoreHealth
   

4. Restart your PC and retry installing Creative Cloud.

2. Use the Adobe Creative Cloud Cleaner Tool

Even after manual removal, leftover Adobe registry entries and files can interfere.

• Download the Adobe Creative Cloud Cleaner Tool
• Run the tool as Administrator
• Select "All Adobe Products" for a full cleanup
• Restart your PC before reinstalling

3. Check Windows Compatibility Settings

Incompatibilities between the installer and your Windows version can cause crashes.

• Right-click the installer → Properties → Compatibility tab
• Check “Run this program in compatibility mode for:” and select Windows 8 (or an earlier version)
• Apply and run the installer

Also ensure your system is fully updated:

• Settings → Update & Security → Windows Update
• Install all available updates and restart your PC

4. Install Required System Dependencies

Adobe software depends on system libraries that may be missing or outdated.

• Install the latest Visual C++ Redistributables (install both x86 and x64)
• Ensure the latest version of the .NET Framework is installed

5. Try an Offline Installer

Some users have better results using an offline installer instead of the web-based one.

• Offline installers may be available via the Adobe Enterprise Portal or by request from Adobe Support
• Contact Adobe to request one if needed

6. Perform a Clean Boot

Third-party apps or services can interfere with installers.

1. Press Windows + R, type msconfig, press Enter
2. Go to the Services tab → Check "Hide all Microsoft services" → Click Disable all
3. Open Task Manager → Disable all Startup items
4. Reboot your PC and try the installer again

7. Verify Virtualisation or CPU Issues

If you're using a virtual machine or emulation environment (QEMU, Wine, Sandbox), certain instructions may not be supported.

• Run the installer on real hardware, not a VM
• If using a VM:
  • Enable AVX, SSE4.2, or VT-x in virtualisation settings
  • Optionally, disable Hyper-V via OptionalFeatures.exe
• If possible, test on a different physical system

8. Check Disk and User Profile Integrity

Corrupted disks or profiles can cause installer issues.

• Open Command Prompt and run:

  chkdsk /f /r
  

• Verify full access to the following folders:

  C:\Program Files\
  C:\ProgramData\
  C:\Users\[YourName]\AppData\Local\Temp\
  

• Create a new local Administrator profile and try the installation there

9. Analyse Crash Dump (.dmp) Files

If the installer generates .dmp files, they may reveal the cause.

• Use WinDbg from the Windows SDK
• Load the .dmp file and run:

  .exr -1
  

• If you’re unsure how to analyse the file, you can upload it to Adobe Support for help

Additional Fixes

• Boot into Safe Mode with Networking, then retry the installation:
  (Shift + Restart → Troubleshoot → Advanced Options → Startup Settings → Press 5)
• Use Sysinternals Autoruns to identify potentially conflicting drivers or DLL hooks
• Temporarily disable or uninstall tools known to hook into system processes (e.g., legacy antivirus, overlays, system monitors)

Last Resort Options

If none of the above works:

• Test the installer on a clean Windows install (separate partition or temporary installation)
• Perform a Windows in-place upgrade repair using a Windows 10/11 ISO

Contacting Adobe

If the issue persists, contact Adobe Support and provide:

• The crash .dmp file(s)
• Your setup.log (found in %temp%)
• A screenshot or detailed description of the error

Or check Adobe Community for similar posts, such as
Creative Cloud Installer Crashes.

They may be able to offer a targeted solution based on your system trace.

Final Reminder

Before making significant system changes, always back up your data. Consider creating a system restore point or a full backup to protect your system.

Summary Checklist

• Run SFC and DISM to repair system files
• Use Adobe's Cleaner Tool to fully remove residual data
• Ensure Windows is fully updated
• Install both x86 and x64 Visual C++ Redistributables
• Perform a clean boot to eliminate conflicts
• Try compatibility mode and Safe Mode
• Analyse or share crash dump files if needed
• Request an offline installer from Adobe
• Contact Adobe Support with full error logs

Ensure that you are not mixing up the two Adobe apps.

CC App Uninstaller Tool:

Use this to repair, uninstall, or reinstall the CC app itself.

Creative Cloud Cleaner Tool:

Use this to uninstall individual or all apps. However, it can leave remnants behind, so tools like Revo are a better option for complete removal.

Important Note:

Both the CC App Uninstaller Tool and the Creative Cloud Cleaner Tool can return a "Completed with errors" message. This typically happens when certain files or registry entries fail to be removed during the uninstallation process. If you encounter this error, rerunning the tool may help clear any remaining components. Additionally, manually deleting leftover Adobe folders or using third-party uninstallers like Revo Uninstaller can ensure a more thorough removal.

Did either of you check the Compatibility List before posting?

Everything is running smoothly. The Advanced task was already modified to resolve previous issues. To fix it, simply rerun the Advanced task script in PowerShell as Admin, it will overwrite the existing .ps1 file and scheduled task. If you encounter any issues now, they are likely caused by your device's network or your ISP blocking access.

Since we are not Adobe Support, you can find answers directly from official resources.

What is a .prin file? and Media intelligence and Search panel FAQs

.prin files are part of Adobe's Media Intelligence feature. They act as index files, storing visual analysis data for all video clips in a project, enabling easier searches via Adobe's AI-powered Search Panel.

How to Disable Media Intelligence Indexing in Premiere Pro

• Export Screen: Toggle off the indexing option in the right-hand menu.

• Preferences: Go to Preferences > Media Intelligence and disable indexing.

• Clear Media Cache: This may help prevent .prin files from reappearing.

This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

Premiere Pro & GenP

As you are using Premiere Pro, ensure that you have GenP v3.6.4 and have properly unpacked both Premiere Pro and After Effects before patching, as instructed in the GenP Guides. If done correctly, you should not experience issues with either app.

Error Code 87 Explained

• Installation Issue: Adobe’s support page lists Error 87 as "Another installer is already running," meaning an active process is preventing installation.

• WinHTTP Error: "Failed to open WinHTTP Session. The parameter is incorrect (Error code 87)" suggests a secure connection issue, possibly due to misconfigured SSL/TLS settings or network protocols.

If both errors are occurring, Adobe apps may be struggling with installation conflicts and authentication errors.

Fixes for WinHTTP Errors (87, 12018)

• Reset WinHTTP: Run netsh winhttp reset proxy in Administrator Command Prompt.

• Enable TLS 1.2/1.3: Navigate to Internet Options > Advanced and verify these settings.

• Check Network & Proxy Settings: Disable VPNs/proxies and ensure Adobe servers are reachable.

• Test Connection: Run Invoke-WebRequest -Uri https://adobe.com/ in PowerShell.

• Update/Reinstall Adobe: Ensure Adobe apps are up to date or reinstall if needed.

If the issue persists, check Adobe forums, the Adobe Community, or the apps own Subreddits for known issues.

Log Files in Adobe Apps

While you are using Premiere Pro, other Adobe apps, such as Illustrator, After Effects, or Photoshop, can also generate log files in their respective project directories. If this issue is occurring across multiple Adobe apps, it may be due to a recent update affecting log storage behavior.

Additionally, Gude log files were a known issue in Illustrator and possibly other apps. Users reported these logs being created every time they open or save a file, especially after updates.

Adobe's Suggested Fixes:

Adobe acknowledged and patched this issue in 2022 with users required to update to v27.3.1.

Otherwise, you can disable Automatic Proxy Detection as follows:

• Go to Control Panel > Internet Options > Connections > LAN Settings → Uncheck "Automatically detect settings".

• Go to Windows Settings > Network & Internet > Proxy → Turn off "Automatically detect settings".

For more details, check out discussions on Adobe Community here or here.

If all else fails, rollback to a previous version. If the issue started after an update, reverting to the previous version may help.

Did you read Compatibility List before posting or not?

The source code for v3.6.4 will be released in due time, so stop demanding it, doing so only makes it seem like you want it for other reasons. The latest version includes more than just the standard features from previous releases, which is why Adobe has recently taken action. Partly because of this, the source code will not be made freely available immediately after its release. Otherwise, it would expose its methods to countermeasures in future versions. Be patient, it will be released later in good faith. Regardless, GenP is perfectly safe to use, along with Monkrus, who prepatches his versions using it. So, if it weren’t safe, why would thousands upon thousands of people be using it?

You have installed Adobe using the GenP method, which functions identically to the Adobe software itself. As such, you can only rollback to versions within the current major version (CC2025) or the previous major version (CC2024).

Adobe removed direct access to all older downloads some time ago. The only way to obtain these older versions now is either through your own genuine CC account or by contacting Adobe Customer Support to request them.

If this doesn't meet your needs and you still want older versions, you'll need to follow Guide#4 Full Clean to completely remove the existing Adobe install done through the GenP method. Afterward, you can use the Monkrus method for both newer releases and any older versions, including CC2023 or earlier.

Just be sure never to mix GenP and Monkrus, and never run GenP on a Monkrus installation.

If you need further assistance, feel free to post in the appropriate channel on Revolt.

Note: This channel is specifically for GenP-related questions and issues. Your query, however, concerns obtaining versions from alternative third-party or outside sources, which is not related to GenP.

Apart from GenP, Monkrus is the only alternative we recommend. Most other methods typically involve using leeched versions of Monkrus.

Monkrus is safe to use, as it is simply prepatched with GenP files and methods, except for Acrobat, which is only patched after it is fully installed.

For more details, refer to the Monkrus Setup, Troubleshooting, and Best Practices Guide.

This issue is not related to GenP; it is most likely due to your specific setup. We are not Adobe Support and are not here to assist with such issues.

Troubleshooting Steps:

• Reset Photoshop Preferences: Sometimes, corrupted preferences can cause crashes. Try manually deleting Photoshop's preferences as in this previous post on Adode Community.

• Check GPU Compatibility: The Quadro K2200 is an older graphics card, and Photoshop's newer versions may not fully support it. Some users have successfully forced Photoshop to use older GPUs by modifying the PSUserConfig.txt file.

• Disable OpenCL & GPU Acceleration: Since OpenCL is now incompatible, disabling GPU acceleration in Photoshop's settings might improve stability.

• Use Studio Drivers: If you're using NVIDIA's Game Ready drivers, switch to Studio drivers to improve stability and enhance performance..

• Check System Resources: Photoshop is resource-intensive, and the Intel Core i7-3700K might struggle with newer versions. Lowering Photoshop’s memory usage in its performance settings might help.

• Still Experiencing Issues?: If none of these solutions work, rolling back to an older version of Photoshop that functioned properly for you might be the best option.

Additional Notes:

This issue stems from your setup's incompatibility with Photoshop rather than being related to GenP or Monkrus. As we are not an alternative form of Adobe Support, we recommend seeking further assistance in the Photoshop Subreddit.

Also, make sure you review this guide: Monkrus Setup, Troubleshooting, and Best Practices Guide