this post was submitted on 20 May 2025
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It's a nice ideal, but historically the companies don't think like that and in most cases the workers don't get paid enough to be that passionate. 4/5-star restaurants? Sure. Not fast food, though.
Also consider the sheer amount of food orders a fast food place gets in a day, especially with things like DoorDash on top of in-person and drive-thru.
I get where you're coming from. But I still disagree.
What you describe makes sense from a realistic standpoint BUT I don't see why we shouldn't hold corporations to a higher standard since they are selling this exact higher standard to us.
Yes Fastfood workers likely aren't paid enough to care about customized orders but that isn't a ME problem. It's the company's problem since they can't keep up with their promises. So time to hold them responsible.
Also my two cents to add to the general issue: if I can't cater to custom needs or don't want to, I can still lie to the customer and tell them it's not possible instead of risking to kill them through my apathy.
Reading the article and only applying the information available in it, this is the individual's responsibility.
The article states he asked for a no-onion order, not that he notified the restaurant that he had an allergy and needed the onions removed. Asking for an item to be left off and notifying of an allergy are very different because allergy prep is done very specifically.
Also, they had a similar issue at a different restaurant in 2024 that they sued for. If they can demonstrate negligence, which will be hard, then maybe they have a case but if the customer didn't specify an allergy and didn't check before eating the burger, then the failure is as much theirs.
When I was a child and learning about traffic safety we were taught that pedestrians ALWAYS have the right of way over cars but it was stressed that right of way won't stop a car from killing you if you step into traffic.
I have the feeling that the customer checked for onion before eating (the thick slices are easy to notice, especially if you're seriously allergic to that) and because his eyes had this reaction 🤑🤑🤑, ate the burger with pleasure.
Especially in an environment where the pace is frantic and the workers are pushed by management to become mindless drones