this post was submitted on 14 Jun 2025
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Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?
I know, and maybe it will, my faith is just very low.
Unless the AI fucks up and makes it sound like an emergency.
you're too concerned about those "consequences" but have you considered that they get to fire people as well and save money?
did you think of all the taxes they'll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
Not to mention the rich people who's pockets will get further lined with your tax dollars for their horseshit AI dispatcher!
you see, no downsides. it's good for the economy....
and the economy is the only thing that matters.
/s