this post was submitted on 16 Jul 2025
46 points (96.0% liked)

Sysadmin

10376 readers
24 users here now

A community dedicated to the profession of IT Systems Administration

No generic Lemmy issue posts please! Posts about Lemmy belong in one of these communities:
!lemmy@lemmy.ml
!lemmyworld@lemmy.world
!lemmy_support@lemmy.ml
!support@lemmy.world

founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] wirelesswire@lemmy.zip 21 points 6 days ago

My company used to staff in-house help desk, about 90% of which worked remotely full-time. They were outsourced, and a few months later, covid hit. Guess who didn't have a functioning help desk (due to the contractor using crowded call centers) during a time when we were scrambling to get as many people as possible working remotely? I know hindsight is 20/20, but that was a pretty big facepalm.