this post was submitted on 22 Jul 2025
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When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.

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[–] Anti_Iridium@lemmy.world 8 points 6 days ago (1 children)

Breaking an item that you purchased, and then wanting to return it, claiming that it is defective.

Context is king, however, if I bought a tool and it broke when I was using it, you best believe I'm going to return it.

[–] Fletcher@lemmy.today 1 points 6 days ago (1 children)

Which, if the retailer has any kind of a brain, will be followed by a polite request for a demonstration of how you were using said tool when it broke. They know what to watch for to identify scammers, trust me.

[–] Passerby6497@lemmy.world 1 points 5 days ago (1 children)

That's not going to work a lot of the time tho. Like, I bought a weed puller last month that I had to return for a replacement because one of the bolts just fucking fell off at some point, leaving the head of the tool detached from the handle without threading a zip tie through the hole. How would I demonstrate that failure, other than just showing how the product works? And how would you tell if I was scamming you? Most kinds of tool breakage are going to be from normal usage, so the scammer only has to know how the tool works and have a plausible excuse for why it broke.

I worked retail for a decade so I have an idea of where you're coming from, but I don't think it's nearly as easy as you're saying.