this post was submitted on 22 Jul 2025
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When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.

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[–] Nibodhika@lemmy.world 16 points 5 days ago (1 children)

Errm... Sorry to break it to you, but returns are most definitely a legal right in a good chunk of the world, just because they're not in whatever backwards country you live does not make it a general rule.

That being said OP is likely from one such countries since he mentions restocking fees which would be illegal in any place that has decent consumer rights laws.

[–] elucubra@sopuli.xyz 1 points 5 days ago (1 children)

In Europe we are paying restocking fees, just not overtly. I have been in the ecommerce business, and know others who have. You just mark up the goods taking into account your returned goods cost.

It's like physical stores adding a the spread cost of shoplifting into the prices.

[–] Capricorn_Geriatric@lemmy.world 5 points 5 days ago* (last edited 5 days ago)

You're not paying a "fee". Sure, someone is paying for it, but it isn't a fee.

Returns are a right and a necessity. Just as you take broken, spoiled, lost (and as you said, stolen) goods into account and "mark up" others to make up those losses, you do the same thing for returns.

It's a business expense that has to be covered by some means (larger margins). But that's not a "fee".