this post was submitted on 27 Jul 2025
890 points (99.3% liked)
Bluesky
1677 readers
118 users here now
People skeeting stuff.
Bluesky Social is a microblogging social platform being developed in conjunction with the decentralized AT Protocol. Previously invite-only, the flagship Beta app went public in February 2024. All are welcome!
founded 10 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Do we think these payment processors are running their own call centers? Seems more likely that they're contracting the work out, and those firms just aren't going to get their contracts renewed.
Be sure to speak English if they transfer you to the French line
Did they have a Canadian accent, eh?
Just because the call center is in the united states doesn't mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.
I think call centers and answering services may be volume based pricing. I know at medical practices I've worked at, the answering services used charged by calls received. I don't know about at the scale of large companies like VISA.