this post was submitted on 02 Oct 2025
99 points (100.0% liked)

Steam

222 readers
12 users here now

A community for news and discussion about the steam video game digital distribution service

founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[โ€“] gtrcoi@programming.dev 12 points 1 month ago (1 children)

They probably hold funds in escrow until games are outside the refund window before paying the devs, it would allow them to do this pretty easily.

I imagine they've had enough refund requests for games that went on sale shortly after purchase that it made sense to them to automate it. Still, if it were me I'd be automating the ticket processing rather than the refund itself to at least screw over a, most likely, large portion of the users that didn't notice.

Why? They gain more users loyalty (and money) by doing the morally right thing.

In the long term, they win, by a lot.