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A bit of technical support please? (hexbear.net)

submitted 2 years ago* (last edited 2 years ago) by YuccaMan@hexbear.net to c/technology@hexbear.net

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Hey all. I don't know if it's a faux pas to put help requests here, but I've got an issue with a basically brand new AIO cooler in the PC I just put together, and since I'd rather die than ask this on reddit, I figured I'd take a shot and ask my favorite people before throwing up my hands and sending it in for warranty service (again).

So long story short, it was briefly functional when I got it, then crapped out, so I sent it in to be "fixed". I got it back the other day, and reinstalled it and booted up the system today. Pump came on after a minute or so, CPU was running at a good temp, and I was all ready to install my OS. But, I dicked up the BIOS settings and had to reset CMOS to fix it. After that, the pump and the radiator fans wouldn't come on and weren't detected by the motherboard (I should note that this is exactly what happened the first time). Tried it on every fan header on the board, nothing. No amount of fiddling with the fan settings in BIOS could get it working.

Would anybody who's inclined to help my silly ass have any advice, or should I just insist that the clowns who sold it to me just replace it this time?

Edit: Forgot to note, the pump appears to be functioning, but none of the three fans are spinning

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[–] YuccaMan@hexbear.net 3 points 2 years ago

I'm a fair hand at it myself, but everybody needs help sooner or later. Granted, though, I probably need it somewhat more often than most lol

I'm fairly certain it isn't the motherboard. The cooler was working earlier today. It only crapped out after I reset the BIOS, which again is exactly what happened the first time it was giving me problems. When I sent it in they replaced the VRM fan and that appeared to solve the problem, until I hit the CMOS reset switch. What if any connection there is there, I couldn't say.

My BIOS is a year out of date, so I think I'll try updating it before I make another warranty claim, but I have a feeling I'm just gonna have to ask Arctic to replace it. I'm dreading that, because they took forever the first time, and all this new hardware has been sitting here unused for long enough already.