this post was submitted on 23 Aug 2026
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Google is seemingly experimenting with replacing their help articles with LLM text.
I was searching for how to use multiple profiles on Chrome and found https://support.google.com/chrome/answer/2364824?hl=en&co=GENIE.Platform%3DDesktop in the search results, which used to look like a normal useful help article, however it's now been replaced by an LLM that takes upwards of 30 seconds to load, will randomly just refuse to answer the question, and produces significantly worse output than the existing (now inaccessible to me) technical writer written article.
This may be being A/B tested, so if you can't reproduce it here is one of the worse results I got:
slop
Here the "source" it gave me was the same URL it was hosted on. When I clicked through to it it just gave me different slop.
I've seen some bad decisions in the AI mania, but "let's take our entire corpus of professionally written technical writing and replace it with slop" managed to surprise me.