this post was submitted on 03 Sep 2026
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729
Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 2 days ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
215 comments fedilink hide all child comments
 

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] QueenHawlSera@piefed.social 50 points 1 day ago (1 children)

Anything but walking back the physical disc decision

[–] phoenixz@lemmy.ca 18 points 1 day ago (1 children)

Anything but doing the right thing because money

[–] QueenHawlSera@piefed.social 9 points 1 day ago (1 children)

Seems like at this point bringing back physical discs would be the money making decision

[–] phoenixz@lemmy.ca 1 points 1 hour ago

Long-term, yes, but you're dealing with short term managers who DGAF about long-term issues, they'll be long gone with their bonuses, leaving this shit for other people to resolve