this post was submitted on 03 Sep 2026
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] NightShot@lemmy.world 5 points 4 hours ago

Fuck I hate this shit. Loved my playstations and now its all ruined. I bought so many games on sale and used.

[–] SomeRandomNoob@discuss.tchncs.de 24 points 18 hours ago (1 children)

Easy Solution: Don't buy anything from Sony! When the profit goes down sharholders get angry. And they can't ignore them.

[–] DoctorWhoDMC@lemmy.world 5 points 16 hours ago (2 children)

I've lived with hardcore capital-G Gamers.

Simply not buying the game is never an option. May as well be trying to get smokers to boycott tobacco companies until they make their product cheaper. Good luck on holding out.

[–] BilSabab@lemmy.world 1 points 14 hours ago

not buying means that other thing real homies do - one starts with P and the other with J

[–] SomeRandomNoob@discuss.tchncs.de 1 points 15 hours ago

You never get everyone to boycott something. It just needs to be enough to make the investors get nervous.

[–] Shanmugha@lemmy.world 6 points 15 hours ago* (last edited 15 hours ago)

Someone there surely wants to see the company sink

[–] Tiral@lemmy.zip 12 points 19 hours ago (1 children)

I'd say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.

[–] mojofrododojo@lemmy.world 6 points 15 hours ago

Americans have no self restraint at all.

lol he thinks the stupidity is isolated to america.

bro, wake up. enshittification didn't start there or end there.

[–] 1337ESTbun@lemmy.ca 4 points 17 hours ago (1 children)

Customers implement new spending policy cutting play station sales by 90%

[–] BilSabab@lemmy.world 2 points 14 hours ago

Sony deserves worse for all the bullshit they pulled over the years.

[–] JoeTheSane@lemmy.world 22 points 1 day ago

Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

[–] QueenHawlSera@piefed.social 49 points 1 day ago (1 children)

Anything but walking back the physical disc decision

[–] phoenixz@lemmy.ca 18 points 1 day ago (1 children)

Anything but doing the right thing because money

[–] QueenHawlSera@piefed.social 9 points 1 day ago

Seems like at this point bringing back physical discs would be the money making decision

[–] Aeder@lemmy.world 19 points 1 day ago

I'm so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

[–] greyscale@lemmy.grey.ooo 316 points 2 days ago (11 children)

Can people just stop buying their fucking product now?

[–] username_1@discuss.tchncs.de 84 points 2 days ago (40 children)

No. Console gamers can't do that.

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[–] LavaPlanet@sh.itjust.works 34 points 1 day ago (5 children)

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

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[–] Surp@lemmy.world 19 points 1 day ago (1 children)

Someone please figure out Linux on ps5 native so I can dump their crappy OS

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[–] Bluedragon012@lemmy.world 2 points 22 hours ago (1 children)

Inb4 Sony workers in meets a basement destiny branded fedora wearing Luigi.

[–] BigBrainBrett2517@lemmy.world 2 points 15 hours ago

Is it just me or is Godzilla having a stroke?

[–] dual_sport_dork@lemmy.world 53 points 1 day ago (2 children)

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

[–] impairedimperator@lemmy.zip 22 points 1 day ago (1 children)

IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

[–] rumba@lemmy.zip 14 points 1 day ago

Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

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[–] Doomsider@lemmy.world 74 points 1 day ago* (last edited 1 day ago) (1 children)

We made a bad decision and people got upset.

The problem according to Sony: the people.

Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

[–] fulg@lemmy.world 180 points 2 days ago (5 children)

My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

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[–] Babalugats@feddit.uk 112 points 2 days ago* (last edited 2 days ago) (4 children)

Has Sony just dared it's entire customer base to take part in a forced boycott?

The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

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[–] criss_cross@lemmy.world 62 points 1 day ago (10 children)

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

[–] AHemlocksLie@lemmy.zip 40 points 1 day ago (1 children)

Nothing more offensive to a capitalist than trying to get your money back

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[–] village604@adultswim.fan 36 points 1 day ago (12 children)

ITT: People who don't understand how call centers work.

It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.

Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.

The only reason Sony cares is because turnover from abuse and tied up agents costs money.

[–] deathbird@mander.xyz 1 points 5 hours ago

Call center work sucks, but dealing with people who are upset is in the job description.

If the organization is fucking up, of course you should give them grief in whatever manner available to you. Temper your anger at the lowliest of pawns, sure, but not so much that you don't leave an impression.

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[–] FireWire400@lemmy.world 4 points 1 day ago

I hope Asha Sharma walks back the plans for Project Helix being digital only, because that would be their #1 advantage next gen IMO

[–] WereCat@lemmy.world 91 points 2 days ago (1 children)

They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

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[–] bitjunkie@lemmy.world 34 points 1 day ago

Megacorp jerks people around and gets all snowflakey when they jerk back

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