Melbourne

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Daily Discussion Thread: Mon 20 Nov 2023 (aussie.zone)

submitted 2 years ago by bot001@aussie.zone to c/melbourne@aussie.zone

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[–] RustyRaven@aussie.zone 4 points 2 years ago* (last edited 2 years ago) (1 children)

Whilst hold music can be annoying, it is vastly preferable to "helpful messages" on loop.

Edit: still on hold. Aaaarrrrggghhh

[–] baconmash@aussie.zone 9 points 2 years ago (4 children)

DID YOU KNOW YOU CAN GO TO OUR WEBSITE

[–] RustyRaven@aussie.zone 6 points 2 years ago (2 children)

And download an app! It makes it all so easy!! WOW!

We just won't mention that the website is completely broken, as is the entire company, and there is a very good chance this call will never actually get answered at all.

Eleven more minutes and I have made it to my self-imposed hour on hold limit so I can tick off "yes, I tried to contact the company" on the complaint form to the Ombudsman.

[–] RustyRaven@aussie.zone 4 points 2 years ago

Dammit, they answered at 59 minutes. Now I'm on hold again while she "talks to her team leader".

Oh, off hold now - she couldn't get through to her team leader. 🤣

[–] just_kitten@aussie.zone 2 points 2 years ago (1 children)

Is this your health insurance company by any chance? They're generally the worst at this stuff.

[–] RustyRaven@aussie.zone 4 points 2 years ago

Defence Health, who attempted to upgrade their system and have suffered a somewhat catastrophic failure.

[–] Taleya@aussie.zone 4 points 2 years ago

w...w...w...dot....

[–] Nath@aussie.zone 3 points 2 years ago (1 children)

I had this precise experience calling Timezone on the weekend. I wanted to ask a specific question about a kids birthday party I have booked, and the hold messages were all about how I could book a party on the web.

Argh!

[–] Taleya@aussie.zone 3 points 2 years ago

like last time I called my ISP and they kept telling me I could resolve my issue on the web despite an attempt to do so that explicitly told me you need to call customer service for this

[–] Mittens_meow@aussie.zone 2 points 2 years ago

And talk to our shitty chat bot that can’t answer your question