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Double boxed, surrounded by air pouches and held firm with layers of wax paper. How bad do you have to treat a package to get this level of destruction?
Gotta add better padding around and between the cookies themselves. That will do loads more than extra boxes. When cookies are touching cookies, and they’re dry sugar cookies, they’re going to break.
Whoever packaged these is an idiot.
No kidding. This would be destroyed by putting the box on it's side or upside down just a few times.
The real mildly infuriating thing is whoever boxed this hot mess. It doesn't take a braniac to notice that pre-packaged cookies you get in a store aren't just set in a box with wax paper.
My thoughts exactly
Whoever sent cookies via mail didn’t think this through. That’s why cookies are usually wrapped in a plastic form to hold them in place and separated from each other or in a tight stack.
Exactly, it doesn't take a genius to compare how these cookies were packaged vs how commercially made cookies are packaged for the store.
You can tell me I am wrong in any of this and I will apologize immediately. That being said I think there is only one problem here
It appears the only thing keeping the cookies on the tray was a piece of wax paper and an air cushion. I think something happened to your wax film as it became loose and no longer contained the cookies. Possibly because of heat or condensation.
If the blot stain on the side is any indication, as it is absent from all other corners of the box. I believe your cookies ended up on their side completely unguarded from any wax film. Just cardboard, cookies, and whatever physics happened between here and there.
One way I would suggest to fix this is by vacuum sealing them if you wish to avoid this problem again. Though I imagine bakers and logistics experts will give you much better advice then this.
As a mail carrier, I agree. This was poor packaging. You can't control what happens to the box once it's shipped. Yes, we take precautions to not crush your package, but it will be stacked on the truck in the quickest and most efficient way possible. It will be moved fast, it will be stacked any which way will work, it may even be thrown if it's somewhat light enough. This happens at every stage of the shipping process, from loading it for initial shipment, right up until its dropped at your door. And yes, it even happens if you put a big "FRAGILE" sticker on the box. This is just how all shipping works, regardless of which company is doing it.
It's up to you to secure the contents of your package. Just as you can't control what happens outside the box after its shipped, we cannot control what happens inside the sealed box. If it doesn't arrive the same way you put it in the box, that's on you.
This package treatment usually isn't malice; the automated package sorting drops packages from one belt to another and the longest drop can be up to 12 feet (4 meters).
Always assume your package will experience such a drop when you're packing it.
Then maybe the system should be redesigned.
Trillions of packages delivered successfully, but because some idiot thought waxpaper was a good packing for cookies we should throw out that system? I'd love to hear your thoughts on how such a system would work at that kind of throughput.
That is done by the UPS VIOLENT SHAKER machine. Unique to UPS and done manually by all others.
Some assembly required
I wish my browser had UPS
Well, make lemons outta lemonade y'know. They all end up the same size in the end, right?