this post was submitted on 27 Aug 2023
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[–] Potatos_are_not_friends@lemmy.world 91 points 2 years ago* (last edited 2 years ago) (5 children)

I'm really furious at this. I bought a bunch in the past two years as that's my go-to brands for my backup solutions. And in the past week, had to buy different brands to diversify.

My main takeaway:

Don't buy SanDisk. Don't buy Western Digital.

I don't care if it's only a few models. I'm not risking my data.

[–] MystikIncarnate@lemmy.ca 25 points 2 years ago

And frankly, your data should never be in question. Short of a drive failure where the whole drive dies, which would require data recovery services, your data should be safely stored. IMO that's the premise of data storage; and bluntly, it's the only job it has... To store, keep, and retrieve data when asked.

If it cannot do that, or has any nontrivial risk of being unable to do that, then it's not worth the plastics that make up the case. Unless you're using the drive as a temp/scrub/whatever disk, it's unusable in my opinion.

[–] RootBeerGuy@discuss.tchncs.de 4 points 2 years ago (1 children)

So what did you end up buying and was that just random choice or based on some research/experience?

[–] Qualanqui@lemmy.nz 7 points 2 years ago* (last edited 2 years ago) (2 children)

Samsung, bit more pricey but both my ssd and ram are both Samsung chips and I haven't had a single problem with either.

E. Seems that further down the thread someone is saying Samsung is having issues too, which is dissapointing as I've always trusted Samsung.

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[–] JuxtaposedJaguar@lemmy.ml 4 points 2 years ago* (last edited 2 years ago)

I used to only buy WD Reds for my NAS, until they secretly switched them to SMR. I agree that no one should buy from WD anymore.

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[–] autotldr@lemmings.world 41 points 2 years ago

This is the best summary I could come up with:


In May, Ars Technica reported about customer complaints that claimed SanDisk Extreme SSDs were abruptly wiping data and becoming unmountable.

Ian Sloss, one of the lawyers representing Matthew Perrin and Brian Bayerl in a complaint filed yesterday, told Ars he doesn't believe class-action certification will be a major barrier in a case "where there is a common defect in the firmware that is consistent in all devices."

Perrin and Bayerl's complaint mentions the 2TB Extreme, which Western Digital hasn't officially confirmed as an affected device.

Jafri's complaint says he bought an Extreme Pro (capacity not specified) because he was on an extended van trip and needed storage for drone footage, photos, and travel mementos.

The cases seek restitution, including damages, and for Western Digital to stop selling the affected drives until they're fixed or the problems are fully disclosed on all labels, packaging, and advertising.

Sloss told Ars that challenges of the case might include establishing how frequently drives failed after Western Digital shared its May firmware update.


The original article contains 771 words, the summary contains 168 words. Saved 78%. I'm a bot and I'm open source!

[–] Never_Sm1le@lemdro.id 33 points 2 years ago (1 children)

Me with 2 WD HDDs and 2 Sandisk SD card: this is fine

[–] BetaDoggo_@lemmy.world 12 points 2 years ago (2 children)

The complaints are only about a specific line of external ssds. You're fine.

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[–] spoon00@lemm.ee 32 points 2 years ago (2 children)

Back in the day, working with WD was a nightmare. The spinning HDs never came with a keyed IDE cable. It must have saved them $.0001 per HD shipped. If you accidentally put the cable in backwards, it not only burned out the logic board on the WD HD, it would also burn out any other drives on the cable. And the IDE controller on the motherboard. Now it is easy to remember how to do it right. Install the power cable and then make sure the red wire on the power cable was next to the red wire (pin 1) on the IDE cable. But if you rush or make an assumption, that was an expensive mistake.

[–] Hazdaz@lemmy.world 4 points 2 years ago

Wow. That's such a ridiculous oversight.

[–] just_another_person@lemmy.world 4 points 2 years ago (1 children)

This sounds like maybe early 90's possibly without voltage regulators at the molex connector. I've been doing this a very long time and have never heard of this.

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[–] terminhell@lemmy.dbzer0.com 29 points 2 years ago* (last edited 2 years ago) (1 children)

Just a reminder of the 3-2-1 backup model.

Semi important things are backed up to my home server. Super important stuff is also stored on a big name cloud service.

Also, don't forget paper exists. For smaller documents, it could be worth printing them, and putting them in a water/fire resistant safe.

[–] ALostInquirer@lemm.ee 8 points 2 years ago* (last edited 2 years ago)

Also, don’t forget paper exists. For smaller documents, it could be worth printing them, and putting them in a water/fire resistant safe.

Before paper, and somewhere in-between the digital and analogue, maybe go weird with discs or magnetic tape drives (if you're really into your electromagnetic data storage)?

And for the sillier side to this: don't forget to laser etch the most important records in stone. Don't think it's worth the trouble? Wouldn't have some of our ancient records if they weren't literally carved in stone, so...Incidentally, would anyone happen to know of any personal robotic stone engraving tools one could get?

Would be fun to pass in some text and let a machine go to work on some stray stones.

[–] JuxtaposedJaguar@lemmy.ml 29 points 2 years ago (8 children)

I've thought WD was sleezy ever since they secretly switched from CMR drives to SMR drives, including in their NAS products (for which SMR drives are particularly unsuitable). So this doesn't surprise me at all.

People need to stop buying WD drives and buy Seagate instead. They had their own SMR scandal, but at least they never put them in their NAS drives.

[–] NewSmileadon@lemmy.world 17 points 2 years ago (2 children)

From someone who isn't tech savvy this sounds like star trek jargon

[–] AngryCommieKender@lemmy.world 6 points 2 years ago

Ehhhh, you aren't far off. Star Trek jargon was literally made up by the actors and writers, at least according to some of the original cast, with them mimicking the technical jargon that their friends in technical careers, especially electrical engineers, were using at the time.

[–] krakenx@lemmy.world 3 points 2 years ago* (last edited 2 years ago)

I am tech savvy and I've never heard of SMR or CMR. After reading up on it, I don't think it really matters. SMR is newer technology, and is maybe more reliable in the short term, but the drives fail faster because of the extra wear and tear, and the drives are slower than CMR.

https://history-computer.com/smr-vs-cmr-hard-drives/

Edit: I missed that SMR is supposed to be worse, despite being newer. So I guess WD is putting slower and sooner failing drives out to save a buck.

[–] derpgon@programming.dev 12 points 2 years ago (4 children)

I used to buy Seagate, but they broke twice or thrice as fast as WD. But that was 8-10 years ago. Are they better now?

[–] Zeron@lemmy.world 6 points 2 years ago

I've been using ironwolf/exos drives for years without any issues. The 3TB fiasco runs deep and people need to just let it go.

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[–] krakenx@lemmy.world 4 points 2 years ago (1 children)

Seagate drives should never be used outside of a RAID because the failure rate is so high.

WD is absolutely abusing their power as the only reliable spinning HDD company left, but I have no choice but to continue to buy their increasing overpriced drives because there is no alternative.

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[–] Hazdaz@lemmy.world 14 points 2 years ago (14 children)

Serious question:

How do you guys handle backups and how often do you do it?

I know I'm not doing particularly well. Once in a blue moon I'll copy over files from my main drive onto my secondary drive. But I'm not doing anything fancy - literally copy the Documents and a few other folders and that's it. I'm not compressing anything. I'm still keeping that secondary drive connected to my PC so if I got a virus, all that data could be infected. I also store some files on my Gdrive and OneDrive but those have long since filled up and I rarely bother to go through them to delete what I didn't need anymore.

I feel whatever backup tools Windows has built in are probably worthless, but then again, I could be totally wrong on that.

Curious how real people handle this.

[–] zerbey@lemmy.world 10 points 2 years ago* (last edited 2 years ago) (2 children)

You are on a trip to disaster. Trust me, I do this for a living. One day you're going to have a horrible surprise. I once had a guy get fired right there on a support call with me, he lost years worth of data because he wasn't following good archival processes.

For consumer stuff:

  1. Buy a cheap NAS, plenty out there. Even one with just two drives is better than nothing (that's what I do). Splurge and get one that does RAID-5, you'll thank me one day. By the way, I've used WD stuff for a long time, and it's been the most reliable in my experience even though their customer service is a shit show to deal with. 1a. A cheaper, but less effective option, just buy two drives and see if your BIOS supports RAID (most modern motherboards do). If not, well you can do it in you OS too, but hardware RAID is always better.
  2. Subscribe to a service like Google Drive, or One Drive, or Dropbox, or whatever you prefer. If you're uncomfortable about putting stuff in the cloud then encrypt it first (VeraCrypt, GPG4Win, Password protected ZIP files even).

If you are running a business, definitely go with a good NAS, AND buy a tape library and get into a routine of rotating out the tapes and storing them off site (tapes are no use to you if your building get broken into, or burns down). And, use cloud storage too.

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[–] phoneymouse@lemmy.world 8 points 2 years ago (5 children)

Use a service like backblaze

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[–] PagingDoctorLove@lemmy.world 4 points 2 years ago

I email everything to myself like an old lady, and pay Google for extra storage. 🤫

[–] jackoneill@lemmy.world 3 points 2 years ago

I have a rack in my garage, all my servers and my gaming rig are in it - fiber cables run through my attic to my office to connect the front end of my gaming rig (monitor and usb c hub with peripherals).

My domain and all of my services are either VM's on vmware or xcp-ng, or dockers on a VM. It's all VM's, except for the gaming rig and the Veeam backup server - they are bare metal.

VMware VM's are backed up with Veeam to a bare metal windows 2019 backup server (because its backup its the only bare metal server in the rack). First copy goes to internal RAID5 array. Second copy goes to ISCSI target that is netgear NAS in RAID5. Third copy goes to Wasabi.

Most docker data is on the docker VM's themselves, but if i need to mess with the data on the docker, that data is on a RAID5 Synology NAS. This gets backed up to Wasabi via duplicati. The system backup for the bare metal backup server also gets duplicati'ed to wasabi to make recovery from a site level disaster a little bit easier.

Everything XCP-NG gets backed up first copy to an UnRaid NAS with 2 parity disks, then copied to Wasabi. I will eventually get a second local target - I have some promising candidates in the shop, I just need time to diagnose and repair them.

Every Windows server and my gaming rig gets backed up direct to cloud with Redstor since I have extra space in the NFR bucket where I work and I manage that product. Gaming rig has no other backup so that's nice (most game installs not backed up but everything else is). Other windows servers are backed up either via the Veeam chain or the XCP-NG chain, but it's nice to have a secondary backup. I would do the Linux ones as well but Redstor sucks with Linux right now and it's not worth the hassle.

Plex media is on another UnRaid box with 2 parity drives, but no other backup. This content can all be re-downloaded via automated systems if the array ever fails. I have had the hardware that data is on fail several times but it's always been recoverable, knock on wood.

I am slowly working on phasing out VMware/Veeam in favor of XCP-NG, but it's a long process.

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[–] Phanatik@kbin.social 11 points 2 years ago (1 children)

I'm so glad I use crucial SSDs

[–] DarkenLM@kbin.social 9 points 2 years ago (6 children)

Are crucial SSDs good? I've been pondering getting a new SSD lately, but with this news I'm starting to lose hope on WD.

[–] NecessaryWeevil@feddit.nl 12 points 2 years ago (1 children)

Crucial and Samsung have good reputations.

[–] dmmeyournudes@lemmy.world 7 points 2 years ago* (last edited 2 years ago) (1 children)

Samsung literally just had an SSD drama with their recent drives burning through write cycles and killing the drive.

[–] TheDarkKnight@lemmy.world 4 points 2 years ago

Yeah Samsung is honestly garbage these days trading on their former reputation for quality. They have horrible, I mean the WORST QA, out of any major brand across the their markets. You have a greater chance of having an issue than not, they do not have any sort of decent RMA process and will just provide patchwork “fixes” consistently until someone’s product runs out of warranty. There is a legendary story of someone trying to get their G5 Flagship Gaming Monitor fixed and sent it in like 13 times and NEVER getting his product fixed or replaced until they hit the warranty deadline. The SSD issue from earlier this year is another great example of complete incompetence.

I would NEVER consider a Samsung product given the alternatives. They all have great specs and you have a 50/50 shot of getting a “good” one but that’s still a ton of risk for a premium priced product.

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[–] Chewget@lemm.ee 9 points 2 years ago

Happened to one of my passports. All wiped won't connect

[–] HollandJim@lemmy.world 9 points 2 years ago* (last edited 2 years ago) (1 children)

That’s all US lawsuits - any I should know about in the EU?

[–] Vub@lemmy.world 3 points 2 years ago

Wondering as well.

[–] kaitco@lemmy.world 8 points 2 years ago

This reminds me that I need to do my bi-annual backup of all my drives.

…onto WD HDDs no less. 😏

[–] Num10ck@lemmy.world 8 points 2 years ago (1 children)

You keep using that word Extreme. I do not think it means what you think it means.

[–] XEAL@lemm.ee 10 points 2 years ago

Extreme(ly unreliable)

[–] dinckelman@lemmy.world 7 points 2 years ago

I haven't bought a WD drive over reliability concerns for quite a few years now, but now it makes sense too. I've seen way too many reports of Sandisk drives failing, with the news swept under the rug, and that's very on brand for WD to do

[–] itscozydownhere@lemmy.world 6 points 2 years ago

I’ve got an older 500GB one that has been going strong for years. But yeah I just bought a Crucial

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