Forget the contact details, captian could have informed it at any point during the flight but nope, can't cause any problems that may affect their schedule.

The crew fucking knew... like I kind of understand not saying it on the plane as some people might react badly or whatever but at least when they are on destination at least inform them....

Exactly. If they'd have just said outright "look, we fucked up, your bags aren't here, go to your hotels, and we'll have them sent on tomorrow", people would have been annoyed but could at least have enjoyed their holidays.

The complete lack of communication from transport companies is beyond maddening. And it's the same everywhere. When my train is "delayed", I've no idea if that's 5 minutes away or if it's an inferno lying on its side on an embankment. The automated announcements will be the same either way.

The one time I had a bag left behind I was flying into Narita airport in Japan. At the luggage carousel there was a person holding a sign with my name on it.

Once they minimize it as "the inconvenience", I'm already hopping mad. They don't know how badly I wanted the thing we agreed to before money changed hands. They act like the consumer surplus of the trade is zero; that all you've lost is some pittance and not the opportunity to solve your problem in a better way.

They won't say "our mistake" or "our choice" because that would be actually owning their own fuckup.

End all airline subsidies.

No kids?

Great when you can manage it, they often take my carry on luggage from me and insist on checking it. Had musical instruments forcibly checked like that against written policy and paid-for permissions several times now.

Also, some people like owning scissors. Or just have kids and need the extra luggage space.

I only check bags, for the exact same reason. I realized that some of my biggest stressors in traveling were getting everything to fit on a carryon-plus-backpack, and worrying about getting room in the overhead compartment. I’d rather stand around a carousel for fifteen minutes before walking to grab an uber than have to deal with that. I did the opposite for many years while business traveling on multiple flights weekly, and I just got tired of it. Different people have different tolerances for different things.

I do have to say that, after hundreds of flights, I had my bags lost exactly once. Fortunately it was on a flight home, so other than having to wait at the airport until midnight when they finally acknowledged they lost my suitcase, and having to receive my suitcase two days later at 10 pm from a sketchy guy in an unmarked white van that the airline sent out, it was okay. In that time, I’ve had two or three colleagues have their bags go missing on the way to a meeting /conference, and that’s with the combinatorial aspect to the problem. It’s a pain, but you wind up with a story and a new outfit, and most people you’re meeting with will understand the issue.

Unfortunately I can't carry my bicycle on

Someone has actually closed that baggage door knowing that there was not a single suitcase in there.

Fun fact Swissair was the high quality Swiss airline for decades. Then they went bancrupt and Swiss was created. It is way worse. Air trafic wise Switzerland doesn't have a lot to offer.