I'm a framework owner. For about 4 months.
I love the philosophy, I love the design, I want them to succeed.
Full disclosure, in those four months I've had to RMA two different main boards of the series 13 Intel. One was a battery charging issue, and the other was a bad DDR channel.
There's no getting around the fact that this is a new company, and they're going through some design teething pains. I hope, that they improve in the future, but for non-technical people I've stopped recommending framework, at least for the next few generations.
They do offer a Chromebook, and I had intended to buy Chromebooks from them for family members, maintenance-free operating system, hard to break, reliable hardware. But right now they're just not there. I would still have to debug and maintain those deployed frameworks.
For technical friends, 100% I recommend it